Saturday, March 10, 2012

When Panic Sets In

Last week at this time I was in a state of panic. When I started my MacBook, the screen was dark. The familiar sound of the C Major chord was there, but nothing but darkness on the screen. My heart raced as I pushed the power button, hoping that the problem would rectify itself. Isn’t the “reboot” the universal solution for all technical problems?

Not this time.

Oh, I was teased with a brief appearance by the photo of the Kenosha lighthouse on my desktop. But that only lasted long enough for me to make a quick check of facebook and then it was back to a gloomy murkiness.

And more panic.

I grabbed the AT & T yellow pages from the dining room table. Thank goodness they still published this tree-killing telephone directory of businesses.

Frantically I flipped through pages until I got to “Computer Repair”. Even though it was Saturday morning at 7:30, surely there was someone who could get my ailing laptop going again. There just had to be!

The first number I called was for Geeks on Site, an “800 number”. Eureka, someone answered! When they ensured me that they worked on Macs, my spirits began to rise. When they confidently diagnosed my problem, my spirits soared. When they asked me for my area code, my spirits plummeted.

The closest technician they had was in Janesville, a “mere” 75 miles way. Rats, back to searching the yellow pages.

Although the numbers I called advertised weekend service, none of them answered my desperate calls for help. Each time I got an answering machine, I would hang up in frustration, never leaving a message. After a half dozen calls, I was exasperated and unsure of what to do next.

Then the phone rang.

When I said hello, I was greeted with “Hey, I missed your call. What can I do for you?” It was Tom Tassi from Absolute Computer Systems. He saw that I had called earlier and even though I hadn’t left a message, he was following up.


When I explained my problem to Tom, he agreed with the diagnosis that Geeks on Site had made. It was something to do with the inverter cable and possibly the display board.

He could have said it was the flotsam and jetsam, I wouldn’t have known. What I did know was that I was impressed with his concern with my problem. What happened next made an even bigger impression on me.

Tom asked where I lived.

He wanted to come over to look at my computer and get the serial numbers. 90 minutes later he was sitting at my dining room table discussing with me what needed to be done to repair my MacBook.

When I mentioned how pleased I was with the treatment I was receiving, Tom told me that Absolute Computer Systems was his company and he was the President. Talk about top-notch service!

Long story short - the parts were ordered Monday, I brought my laptop in on Tuesday morning and Wednesday morning at 9:30 I received a phone call letting me know I could pick it up.

Sure I was panicking the whole time I was without my precious computer. After all, it is my connection to the outside world and all my dear friends. It is also the invaluable tool that I use to write this blog with.

My biggest fear was that I wouldn’t have it back in time to write the next installment of the Official Survivor: One World Recap Trilogy. I even expressed to Tom that this was important to me.

Obviously he understood.

Wednesday night, a few hours before Survivor was due to come on, I received a call from Tom asking if I was satisfied with the job his company did. I assured him that I did and that I would be a customer again the next time the situation arose.

Hopefully it won’t be anytime too soon.

Thanks again to Brian, Tracy and the rest of Tom’s staff. You eased the pain of being without my laptop. I don’t like that feeling. It makes me panic.

I highly recommend Absolute Computer Systems. They have been in business for 17 years and are located at 8719 Sheridan Road in Kenosha. The phone number is (262) 942-8572. Let them know I sent you.

Until next time…from the booth.

No comments: